At 72 Collection, we want you to love your purchase. If things don’t go as planned, here’s everything you need to know about our returns and refund process.

The Essentials

• Sale items are final and cannot be returned or exchanged.
  
  

• For bundles, individual items cannot be returned or swapped out.
  
  

• Custom-made or personalised items (including Engravable pieces) are made exclusively for you, so they are non-returnable and non-exchangeable.
  
  

• Items must be returned in their original packaging and in the same condition as received, showing no signs of wear.
  
  

• If your order is missing or stolen, please reach out to us at customerservice@72collection.com.au for assistance.
  
  

• Please ensure your delivery address is correct at checkout, especially when using third-party payment options like PayPal or Afterpay.
  
  

Additional Information

• Customers are responsible for return shipping costs, except for faulty items.
  
  

• If a purchase was made using a discount code, welcome offer, or during a sale, returns will only be eligible for store credit or exchanges.
  
  

• The return and store credit process may take up to 14 days after we receive your items.
  
  

• Original shipping costs are non-refundable.
  
  

• We do not provide refunds for change of mind, but store credit can be issued for incorrect orders or if you change your mind.
  
  

• Free delivery is offered on orders over AUD $90.
  
  

• Returns must be made within 14 days in their original condition.
  
  

For any further questions or assistance, please contact us at customerservice@72collection.com.au.